Get In Touch
Contact the Streamelio Support
Our United Kingdom IPTV service offers 24/7 dedicated support. As a leading IPTV provider UK, we typically respond within 15 minutes via WhatsApp.
💬
WhatsApp (Fastest)
+44 7828 706047📧
Email Support
support@sportixmedia.com📍
💬 Chat on WhatsApp🏢 UK Office
20 Wenlock Road, London N1 7GU
Send Us A Message
Fastest route
What to contact us about, and where
| You need | Best channel | Typical reply | Self-help |
|---|---|---|---|
| Channel not loading or buffering | WhatsApp +44 7828 706047 | ~15 minutes, 24/7 | Buffering fixes |
| Free trial | Free trial form or WhatsApp | ~15 minutes | IPTV free trial |
| Device setup | ~15 minutes | Setup guide | |
| Plans, renewals, extra screens | WhatsApp or email | WhatsApp ~15 min; email slower | Pricing |
| Reseller or business enquiry | Email support@sportixmedia.com | Reply by email | Reseller programme |
| Privacy or data request | Email privacy@sportixmedia.com | Within legal deadlines | Privacy policy |
Support FAQ
Before you get in touch
How quickly does Streamelio support reply?
WhatsApp is staffed 24/7 and most messages are answered within about 15 minutes, including during live matches. Email replies take longer, so use WhatsApp for anything urgent such as a channel not loading.
What should I include when I report a problem?
Your account username, the device and app you use (for example Firestick 4K Max with TiviMate), the channel or film affected, and a photo of any error message. That lets support reproduce the issue without asking follow-up questions.
How do I request a free trial?
Use the free trial page or send a WhatsApp message saying which device you will test on. Trial logins are usually sent within 15 minutes and last 6 hours, with no card details.
Can support help me set up my device?
Yes. Support can walk you through installing the app and entering your login on Firestick, Smart TV, Android, iPhone, Apple TV, PC and MAG boxes. The setup guide covers the same steps if you prefer to do it yourself.
How do I renew or change my plan?
Plans are one-off prepaid payments with no auto-renewal. To renew or move to a plan with more screens, choose it on the pricing page or ask support on WhatsApp.